![]() From there, you see the Windows Advanced Options Menu on the screen. ![]() Tap ' F8' on the keyboard immediately and every one second until the Dell logo screen disappears.To boot into safe mode, follow the instructions below: Use caution when connected to a network or the Internet while your anti-virus is disabled. NOTE: That when you log in to Safe Mode, your anti-virus program is disabled. Be sure to hold the can at an upright (near 90-degree angle) and hold it 15-20 centimeters (6-8 inches) away from the target. Use a compressed air to blow the dust out of the vents.Remove all power sources: Unplug the AC Adapter and Remove the Battery or Unplug the Desktop Power Cord.See the example that is shown in Figure 1 for a laptop vent and the example that is shown in Figure 2 for a desktop vent.įigure 1: Vent on the bottom of the Laptop with dust.įigure 2: Vent on the front of a desktop with dust. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.To ensure that this is not the root cause of the lock-up issue, perform the following steps: The processor slows itself down and its performance decreases can be interpreted as a lock-up, this is done to protect itself from overheating. Learn How to Download and Install Dell Driversīlocked air vents can cause performance issues, as the computer may not be receiving the proper airflow and the processor may overheat. Try updating each of these drivers individually and then retest the computer to see if the problem continues. You should update your drivers and BIOS in the following order: Be sure to regularly update your drivers to take full advantage of your hardware and software. Often, outdated drivers or BIOS settings cause lockups. To run System File Checker, click Start.įor Windows 7, type sfc /scannow in the Start Search box in the Start menu and press Enter.įor Windows 8, type maintenance at the Start Screen, then select Perform recommended maintenance tasks automatically. No action is needed.Īlso, use the System File Checker to verify the computer files and folders on your computer. Windows 10 has integrated computer maintenance and performance tasks. Select your operating system below to learn more about performance and maintenance of your computer. You can Run a Dell Quick Test using SupportAssist.īe sure to regularly run maintenance tasks on your computer to keep it at peak performance. If the onboard diagnostics and other troubleshooting have not identified the root cause of the lock ups, you may want to consider running the Quick Test or Full Scan at Dell personal computer Diagnostics. For information about how to run Diagnostics, and to determine the issue, see Dell Knowledge Base Article How to Run a Preboot Diagnostic Test on a Dell Computer. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. Search Dell | Search Microsoft | Search Google | Search Bingįor general information about types of error codes, see the Dell Knowledge Base article, Error Codes on Dell Commercial and Consumer products. The quickest way to find info on this is to use the search engine of your choice to look for your specific issue as Microsoft has detailed information for each: ![]() Windows may display an error code that is associated with the shutdown, restart, lockup, or error. If you are unable to identify the issue by reverting recent changes or unplugging devices, you can troubleshoot using the steps that are listed below. If the mouse or keyboard is causing the lockup, go to the Dell Support Library page for Mouse, Keyboard, and Touchpad. Then plug wall power back into the computer and attempt to restart. Once this is completed, unplug the computer from the wall, remove the laptop battery (if applicable) and hold the power button down for approximately 15 seconds. The only devices that you should leave attached to your computer are your monitor, mouse, and keyboard, if the computer is a desktop. Small Media cradles (iPod, PDA, MP3 player, so forth).Try unplugging all devices from your computer, including: NOTE: If the issue recently started, note any recent hardware or software changes before beginning troubleshooting, as reversing those recent changes may quickly identify the issue.Ī piece of hardware may be causing the lockup.
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